HR Help Desk & Ticketing Software

Raise, Track and resolve issues quickly.

hr management software features

Helpdesk & Ticketing Tools

Help Desk & Ticketing Software is intended to assist clients with their complaints, protests and requests. Earlier, client benefited from delegates who personally tend to issues presented before them. In those days, customers for the most part reached organizations by telephone or email to illuminate with questions and concerns.

Be that as it may, in this present competitive world, the significance of client support has turned out to be paramount. This is why numerous organizations have been embracing automated help desk systems to offer to support client and customers.

UrHRM incorporates the instruments and tools important to guarantee expeditious and consistent goals of client request. The more robotization is utilised, the more the association’s representatives can centre around the critical and urgent – making outstanding client connections.

The application ticketing framework empowers workers at help desk to mechanize forms that are best overseen through framework driven assets, so the administration group can centre around drawing in clients and helping them capitalize services.

Benefits

  • Enhances communication, coordination and collaboration channels among support representatives
  • Easy to setup and use
  • Efficient helps customers track raised issues and complaints
  • Adaptable reporting, monitoring and issue solving tools
  • Ticketing software has capacity to incorporate with different channels while creating tickets for possible problems
  • Automated ticketing helps to distinguish high priority queries/complaints from the mundane requests
  • Easy transfer of issues from one representative to another

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